English Customer Service – Hybrid in Scarborough, ON

Upcoming Positions
Build a customer service career with one of Canada’s leading commercial & restaurant equipment service & repair companies.

Location- Scarborough, Hybrid role

This is a hybrid position 1-3 days in office. Your first 3 weeks will be physically in the office for training, and after that you’ll work partially from home and partially in office. Equipment will be provided.

This is a temporary to hire position, so long-term availability is required.

What they offer:
Hourly wage $20/hr
Training & Development
Positive & Supportive Work Culture
Temp to Hire
Hybrid Model; Must be able to work 3 days in office, 2 days work from home

Once hired on you’ll be eligible for:
Group health benefits after 3 months
Matching retirement program after 6 months of continuous service
5 days sick leave in a calendar year
10 days’ vacation in a calendar year

What You’ll Do
Answer incoming and outgoing calls professionally
Enter and process service requests in our system
Manage customer requests from start to finish
Provide updates and coordinate with technicians and subagents, supporting Service Department
Handle warranty checks and COD payments
Jump in to help with other tasks as needed

What You Need
High school diploma
Previous customer service experience
Comfortable using ERP systems (training provided)
Proficiency: Microsoft Office, Microsoft Outlook
Quick typing and accurate data entry skills
Strong organization and multitasking abilities
Excellent English communication; written, verbal, and reading

APPLY NOW! Please respond to this posting with a copy of your resume.

After submitting your resume, you will receive a reach out from our virtual recruiter. This reach out contains an important questionnaire that must be completed to highlight your skills for this position. We will contact qualified candidates for this role.

AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL’s AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/