Our client in the apparel industry is currently seeking an individual with 2 or more years experience as a Customer Service representative to assume a busy territory.
Provide telephone support to our customers and outside sales representative regarding order status, inventory and product knowledge.
– Receive orders from customers- (on line ordering systems, emails and faxes)
– Recommend alternate products based on cost, availability or specifications
– Accurately process customer transactions such as orders, quotes or returns
– Provide accurate information regarding availability of in-stock items
– Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
– Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
– Fill requests for catalogs, information or samples