Staffing Case Studies
The following is a look at case studies of businesses for whom ABL has helped fill staffing needs in the past. It details the needs the client had, how ABL helped meet them in a successful manner, and what we did in order to do so.
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Unique Staffing Solutions
A major call centre in the GTA approached ABL to help them with large hiring projects. They had, and continue to have, a great internal Human Resources team in place to take care of much of their interviewing and retention. Some of the more time-consuming aspects of the recruitment process, such as the review of large volumes of resume and pre-screening are very important in bringing in the best candidates to interview. Our client’s large projects require a large volume of pre-qualified interviews to find the right candidates. ABL partnered with this client to discover the best way to support their exciting growth. Together, in this partnership, ABL and the call centre HR team have developed synergies to ensure a smooth and efficient hiring process comes into place. This non-traditional and innovative solution came from collaboration and allowed for our client to efficiently hire during their period of rapid growth in a cost-effective manner.
In this case, ABL continues to ensure that our client’s needs are proactively met based on this strategic partnership. We ensure that their hiring pipeline is filled, even with difficult positions, such as bilingual and sales experienced agents. This allows for our client to feel confident that we will be able to deliver in their required turnaround time, because we work to continuously understand their business and how it is developing in order to best combine both of our expertise.
After Hours Availability
This internationally known beverage production company was restructuring their staffing model. They required part-time associates with weekend availability as soon as possible. Their final request came in on a Thursday and they had ABL associates get started with training on Friday. The ABL team worked evenings and weekends to ensure that the client and assignment employees were set up for success. They are fulfilling their merchandising needs throughout the GTA, Halton, Hamilton, Peel and Durham through their partnership with ABL.
The Right Fit
This family owned construction and renovation company was seeking an office manager who could take on their administrative roles so that they could focus on growing their new business. ABL worked with the client company to identify the key experiences and attributes required to find the right fit in terms of skills and work style. The owners were looking for someone with the ability to conduct payroll and basic accounts payable and receivable duties. Through their partnership with ABL, they were able to hire an individual who had those skills as well as a working knowledge of design software, experience working in a family business and the desire to grow and contribute to a growing business. The individual was originally brought on a temp-to-hire model and was hired on permanently as soon as possible.
Day to day needs
This busy manufacturer had long used temporary services to keep their production lean and effective. When they first started using ABL, their expectation was that they would never get the same people or enough people as their business needs necessitated last minute and high volume orders of a low paying, entry level staff. ABL quickly proved that this does not need to be the case and the communication approach to service will create a pool of people that can increase productivity and truly maximize the company’s lean, cost-effective production plan. ABL has been the sole supplier to this company for 8 years.
“Jill spends a lot of time telling the employees what to expect before they come in. Then she talks to them after the shift and throughout the assignment. That really prevents problems and constant turnover. What a difference it makes. It totally changed our experience with using temp services.”
Employee focused pricing policy gives cost effective productivity
This internationally known water treatment company has been an ABL client for over a decade. Their specialty is design and build of very complex systems that supply fresh water throughout the world. A project can take up to a year to build and the skill, knowledge and training required mean that they have to be able to not only find the right people but retain that talent for the duration of the project. All the key players at this loyal customer know that what costs the most money isn’t the staffing company’s bill rate. Rather, it’s turnover, re-training, lack of skills and employees who are unreliable. ABL’s employee focused pricing policy is just one of the creative and nimble solutions that get (and keep!) the right person for the job. It is just one reason why we have been a trusted staffing partner for many years. Many staffing agencies don’t realize the significance of a collaborative pay rate strategy and won’t even share the employee’s pay rate but ABL intentionally does.
We’ve found this to be very important in creating the most positive work environment to attract and retain the right individuals to help you be the most productive.
“This operation has a training curve so it takes a bit for the temporaries to become truly productive. ABL temporaries stay and are motivated, I think because they are paid fairly, yet ABL’s bill rate is very competitive.”
Operations Manager with Assembly Facility
Large Hiring Project
This growing transportation company won some major contracts that necessitated two area hiring blitzes—Kitchener/Waterloo and the Greater Toronto area. The one project required 70 to be thoroughly screened, oriented and live on the job within 14 days. The other project required 200 skilled individuals within a 3 month ramp up period.
“I still can’t believe what you managed to accomplish. Our customer was satisfied and every start-up deadline was met. We know our hiring criteria and processes are very stringent and our process very time consuming. We never could have done it without you.”
Round the clock staffing support
This large provider of quality inspection services to the automotive industry relies on ABL to come through for them. Their needs for additional staff are by nature last minute, because you can’t predict when a machine will break down or when you’ll find a fault in the production process. These occurrences are most disruptive when they occur “after-hours” when other staffing companies have closed and gone home for the day: You can’t afford downtime on your production line, and ABL can make all the difference in helping you get your production caught up and back on track.
“I could not make it through my days without their friendly, motivated and effective personnel on the after-hours line. We are very reliant on ABL to assist us with our staffing needs. We have the highest regard for ABL. They come through when we are in need of staffing requests to be filled and respond promptly with updates and confirmations. The relationship and professionalism is exceptional.”
On-Call Dispatcher with a Global Quality Inspection Company
This major big box retailer has been an ABL client since 2000 and ABL Employment has been the primary supplier in operations since 2002. This successful company maintains a distribution network across Canada and has grown dramatically during these years. ABL has provided full time and contingent staffing across departments and skill levels. ABL has worked closely with management to develop processes that have earned the Canadian operations recognition for excellence throughout the worldwide organization. Continual refinement of strategies and deployment have led to decreasing costs and increasing efficiencies.
“They are an excellent provider. We ask the impossible and they somehow seem to deliver.”