We Answer Your Top Questions

Welcome To Our New Client Orientation Package!

Thank you for choosing to work with ABL Employment.  Our team is looking forward to working with you closely moving forward. If you have any questions for us please let us know and we will be happy to help. You can reach our staffing team by phone or email during the day, whichever you prefer, although if you are reaching out during the evenings or on weekends it is best to call (not email) our office, where you will be directed to our After Hours Team who can assist you.

You can find all the Staffing Office Service phone numbers for each of our branch teams here.

You can expand the sections below for some useful information about the ABL Employment process moving forward:

Once you have placed an order by phone with our office team, we will follow-up with the names of those people who have been confirmed for that job. If there are any changes that have to be made in terms of absences or replacements, we will update you as well.

Did you know that ABL Employment has a fully trained afterhours emergency team?  Joann, Max, and Luis are always willing to help when the team is not in the office, both in the evenings and on weekends.  They will inform you of associates who are late or absent as well as help to work on a replacement person when needed. You can email this team at afterhours@ablemployment.com in addition to your regular ABL staffing team if you are reaching out after regular business hours or on the weekend.

ABL has recently made a significant investment in Artificial Intelligence (AI) recruiting technology: this makes us a leader in this arena in the Canadian recruitment/staffing market. 

This AI technology is incredibly robust: it will primarily increase our engagement with our candidates, by initiating a reach-out from us within 30 minutes of applying, making it possible to complete preliminary screening questions to immediately understand their skills and preferences. In this way, we are able to more quickly attract, capture, screen, and match the best candidates for your company’s available positions. The faster we are able to engage active people, instead of spending critical time on chasing down passive candidates, the faster we can match the most motivated and qualified candidate to your available position! Learn more here about how A.I. is revolutionizing the recruiting world.

Once a candidate accepts a position at one of our customers, we’re able to keep them warm and engaged while they are waiting for the start date to arrive, and to be more responsive to their progress while they are out on assignment: This minimizes turnover and job abandonment, and delivers consistent feedback and coaching opportunities.

We’d be happy to tell you more about how we plan to utilize the AI technology in recruiting and managing candidates for your worksite! Please do reach out to me if you want to know more!

Whenever a new associate starts a job at your facility, we will follow up with you to ensure that everyone has arrived for their first shift. We will also call the Assignment Employee after their first shift to see how it went, this way we can get a feel for the right person for the job. We always appreciate feedback on how our employees are doing so we will follow up with you as well regarding their performance. Please feel free to keep us up to date on anyone’s performance whether it be good or bad.

ABL Employment has a team of recruiters always working on the best ways to attract associates to our jobs.  We keep our ads up to date, and even when your order is filled, we insure we are still recruiting for the position in case you need more people or replacements.  We will also collaborate with you to review our ads to ensure they are up to date and correct.

Extensive National & International Staffing Network with People 2.0 :

We have a national network of staffing companies located across Canada, the US, and beyond, because of our membership with People 2.0. This membership gives us the ability to seamlessly partner with other independant staffing companies located in areas we do not have a physical presence, while keeping billing and service relationships streamlined for our customers. Please reach out to us to discuss how we can help you in your service area.

You can download an electronic timesheet for Ontario Employees and British Columbia Employees on which you can record our associates hours starting on their first day. It is best to input only the hours to be paid, so do not include the lunch period. For example, if your shift is 8.5 hours long, and there is a half hour lunch, then input only 8 hours in the time column for that day. Also, please use decimal quarters, i.e. 7.25, 7.5, 7.75.

Timesheets are due Monday’s before 5pm for the preceding week’s hours.  Please email timesheets to timesheets@ablemployment.com and please include our team on the email as well. When you email us timesheets, please include your company-name in the subject line of the email.  We never want an associate to go unpaid so if you have any questions about timesheets let us know.  Our payroll team (Jenn and Max) are always working hard to make sure everyone is paid on time on Fridays.  We ask you to do your part as well by having timesheets submitted on the Mondays.

Click Here to learn more about our payroll processes for client companies, or to access our downloadable timesheets for your province.

“People 2.0 / The Staffing Edge” is ABL’s back office solutions provider, who manages our accounts payables and receivables. The Staffing Edge will email your weekly invoice to you (usually on Thursdays). Please let us know who at your company you would like to receive these invoices, and if there are any additional parties you would like cc’d on those emails.
If you ever have a question about an invoice you receive from us, please contact your local ABL office immediately so we can review it with you: it’s important to us that your invoices are set up with whatever info you need so it matches your records and results in a seamless match to your accounting processes. 

ABL Employment pays our assignment employees on a weekly basis, so we have already paid out those funds to our employees by the time you receive your weekly invoice. We want to make it as easy as possible for you to authorize payment on those invoices so we can recuperate those costs.

Our costs come out of your bill rate. These include:

  • employee pay rate
  • employer contributions to provincial health tax, Canada Pension Plan, etc.
  • employer insurance remittances to WSIB or Worksafe BC, etc.
  • vacation pay
  • liability insurance

“The Staffing Edge” will send you a welcome email to advise you of all the details you need to submit your payment, and who your contact person is in the Accounts department in case you have any questions. Their phone number is:  (905) 454-1144 should you need any additional assistance or help selecting a payment option that works for you.

Payment options:

  • Electronic Fund Transfer (EFT) – this is our preferred method of receiving payment. Please contact us for details on how to set this up.
  • E-Transfer – Please contact us for details on how to set this up.
  • Cheque – These should be made out to:

    The Staffing Edge ULC
    7685 Hurontario Street South
    Suite 600
    Brampton, Ontario, L6W0B4

If you require a different payment method from those mentioned above, please let us know before you place your initial order, so we can investigate the options together.

Our Occupational Wellness Manager: “Your safe work record + our employee’s safety = my #1 priority”

Carla Villalta has over 20 years’ experience working with a variety of organizations and provides expert advice relating to health and safety issues to our associates and client companies. She is passionate about developing innovative and proactive programs to promote wellness and, in true ABL spirit, “A Better Life” for our clients and candidates.

  • Carla is a certified Red Cross First Aid Trainer, and as such, can offer our clients onsite training for their staff. Contact us for more info on this.
  • Carla can help you create a return-to-work program for your workplace, and has extensive experience as a rehabilitation consultant and disability counsellor
  • Carla is continually developing training presentations, handouts, videos, and webinars that cover timely topics touching on workplace wellness, injury management, and disciplinary guidance for a myriad of issues. If you need any help tackling a sensitive topic onsite at your facility, Carla can be a wonderful complimentary resource to your team 
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