Customer Service & Warehouse Associate

Customer Service & Warehouse Associate (Forklift Required)

We are seeking a motivated and confident Customer Service & Warehouse Associate to join our dynamic team. This role is a key part of our warehouse operations, requiring strong customer service skills as well as hands-on material handling experience. Candidates must be comfortable working in cold storage at times and operating warehouse equipment such as Raymond Reach forklifts, dock stocker, and walkie.

Location: Mississauga, Ontario
Employment Type: Full Time 2:30pm to 11:00pm

Role Breakdown:
70% Customer Service: Liaising with customers, drivers, and carriers; handling orders and inquiries.
30% Material Handling: Operating forklifts, managing inventory, and performing warehouse duties.

Key Responsibilities:
– Liaise with customers via email and phone, ensuring a positive customer experience.
– Interact with drivers/carriers for pick-up and delivery scheduling.
– Compile and maintain records in the warehouse management system, including type and quantity of products, materials, equipment, and supplies.
– Operate the Raymond Reach, Dock Stocker, and Walkie forklifts
– Process receipts and QA documentation in the warehouse management system.
– Generate inventory reports and perform cycle counts, investigating and reporting discrepancies.
– Generate order paperwork, bills of lading, and process returns/damages.
– Maintain hard copy records of receipts, shipments, and product paperwork.
– Complete weekly and monthly system invoicing reports.

Qualifications:
– Forklift experience (Raymond Reach), dock stocker, and walkie required.
– Prior experience in customer service and/or warehouse/logistics environment.
– Strong customer service mindset with excellent verbal and written communication skills.
– Confident, detail-oriented, and able to problem-solve in a fast-paced environment.
– Proficiency in Microsoft Office and warehouse/data entry software.
– Comfortable working in cold storage environments as needed.

APPLY TODAY FOR THIS GREAT FULL TIME JOB OPPORTUNITY!

Apply directly to this position with your resume as a Word Document or PDF (other formats will cause an error). If you would rather apply by e-mail, you can email your resume to gta@ablemployment.com and the Swing Reach position in the subject line.

After submitting your resume, you will receive a reach out from our virtual recruiter. Please complete the short questionnaire to set up your application in our system. Your answers will be reviewed by a live staffing consultant and we will contact you if you are a suitable match for this position.

If you would like more information on how to apply you can call 416-637-2351

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