Bilingual French Customer Care Representative – Work From Home

Work for one of Canada’s most recognized clothing retailers!

Full-time Work From Home Position.

This is a special season project doing inbound customer service for 2-4 months.

Job Duties:
– Responding to customers via phone, email and chat within Service Level parameters
– Assisting customers with product identification, description and purchasing
– Trouble shooting issues on-the-spot, through detailed research, quick thinking and high-level customer service
– Building strong customer relationships and creating positive experiences through advanced interpersonal skills
– Managing multiple technological platforms to provide effective and efficient service to our customers

Experience:
– Proven Customer-Service experience in a fast-paced environment
– Experience within a Contact Centre is an asset, but not required
– Strong control of multi-tasking during live calls
– Excellent verbal and written communications skills (Bilingual English/French an asset, but not required)
– Must possess strong computer skills with proven speed and accuracy and a keen desire to learn and utilize new software/electronic applications
– Consistent work ethic, attendance and punctuality
– You are Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
– You have excellent time management with completion of assignments

Possible Shift Times:
– 12:30pm-9pm
– 3:30pm-midnight
– Must be available Weekends

Requirements:
– Mus speak French and English
– Internet min requirements 10mb – no hotspots – desktop computer must be hardwired in
– Home WIFI network is password protected
– Must have location in home free from distraction and noise
– 1 Week of training in East York
– Must be available weekends

To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (Other formats will error). This will create a unique file for you in our system and a short questionnaire will be emailed and texted out to you. You can also email your resume to apply@ablcareers.com. If your experience and preferences are a match for our role we will contact you.
**Please complete the questionnaire to help speed up the hiring process**