Customer Service Administrator – Newmarket

We are seeking a Customer Service Administrator for a Global Leader in the Apparel Industry!

The pay rate for this position is $18.00/hr. We pay weekly, every Friday by Cheque or Direct Deposit.

This is full time, Monday – Friday position, working in office between the hours of 8:30 am – 5:00 pm. We are located in the Newmarket area. Must have a vehicle for eligibility.

Key Responsibilities include:

Answer and direct phone calls & emails and ensure proper notes are documented in the system.
Perform basic duties such as customer verifications, processing orders/returns and their various applications, processes, forms and requests for information.
Assist customers and sales reps providing accurate information about our products and services.
Handle customer complaints by providing solutions, within agreed SLA to ensure the customer is satisfied.
Produce and distribute correspondence memos, letters, faxes and forms
Learn to identify customer needs or desires in order to recommend the appropriate product or service.
Strong organizational skills to be able to keep up with various tasks and conduct follow-ups in a timely manner.
Build sustainable relationships and trust with customer through open and interactive communication.
Carry out administrative duties such as invoicing, filing, typing, copying, binding, scanning etc.
Write letters and emails on behalf of other office staff.
Maintain and support internal business systems with accurate information (ERP & CRM) and manual filing systems.
Coordinate office procedures.
Develop and update administrative systems to make them more efficient.
Follow communication procedures, guidelines and policies.

Skills & Proficiencies:

Microsoft Office Skills – Excel, Word, PPT
Administrative Business Writing Skills & Strong Communication
Reporting & Analysis Skills
Problem Solving & Attention to Detail
Typing Skills
Ability to multitask
Sound use of Judgement, Discretion, & Patience

Please reply to this posting with a copy of your resume or e-mail your resume to apply@ablcareers.com and mention job #025375. This will create a unique file for you in our system and helps speed up the hiring process.

We thank all those that apply, however, only qualified candidates will be contacted for an interview.