Join our client’s team as a customer care representative working on a special project for a beauty company.
This is a temporary to hire opportunity requiring full time availability from Monday-Friday in between 9:00AM-6:00PM.
Training will be in-person at the office before transitioning to work from home.
-Deliver first class customer experiences answering questions and providing information in response to concerns and requests
-Maintaining and updating the customer database
-Maintain a sense of urgency in responding to the customer needs
-Accurate and efficient order entry and maintenance of customer files
-Ask probing questions and overcome objections
-Be creative and go above and beyond when assisting our customers
-Other duties as assigned
-Must have 6 Months of proven customer service experience preferably within a contact center
-Excellent written and verbal communication
-Ability to identify and assess customers’ needs to achieve satisfaction
-Strong active listening skills, with the ability to clarify information and diffuse situations as
-Comfortable with product consultation, upselling, and product recommendations
-Ability to multi-task in a fast-paced environment
-Own device that has OS Windows 10
-Internet Access (hard wired connection, not Wi-Fi)
-Quiet work area devoid of distractions
Attendance and punctuality are essential for this role in a live environment. Must be able to travel to Richmond Hill for in-person training.
To apply for this position, please respond to this posting with a copy of your resume OR e-mail your resume to firstname.lastname@example.org and mention job # 19781 – this will create a unique file for you in our system that helps to speed up the hiring process.
After submitting your resume, please call Hayley or Luis at 647-258-9921 to schedule your personal online interview. Please call Monday to Friday from 10am to 3pm.
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