Join a growing and expanding service company in the Collections department. Opportunity for bonus payments and other incentives!
Mon to Thurs 8:30 am to 5 pm with 1 day working until 7 pm; Friday 8:30 am to 3 pm
Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
Maintain compliance by use of proper policy, procedures, and scripts.
Accurately record all details of communications and activities within the system.
Proactively monitor and investigate accounts to locate pertinent information to aid collection.
Identify cases for special handling according to company criteria, including legal actions and asset attachment.
Maintain a clean and secure work environment.
Ensure collection goals are obtained.
Must have third party debt collections experience.
Must be bilingual in English and French.
Experience using CUBS or third party banking collections software preferred
Strong negotiation and customer service skills.
Detail-oriented, organized, efficient and able to multi-task in a fast-paced environment.
Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook.
Must be 19 years of age or older.