FULL TIME CALL CENTER POSITION.
We have a full-time, permanent position with opportunity for advancement! Our client is a modern third party contact centre who services one of the most well known North American HVAC providers.
– Receive phone calls from customers looking to book service appointments
– Call customers to suggest booking an appointment when a technician is in their geographic area
– Answer customer inquiries regarding their energy or HVAC services
– Suggest solutions to their inquiries
– Suggest warranty plans and service upgrades
– Using multiple CRM systems/screens to book appointments
– Other duties as assigned
With commission you can make up to $18/hr! This position also offers health benefits after 1 year.
Full-Time Shifts: You will be scheduled for 5 days per week between Monday to Sunday between 8:00am – 10:00pm (37.5 hours per week).
Training is Monday to Friday – 9am-5pm for 3 weeks in office. Then transition to work from home.
– Prior experience with call centre or retail customer service
– Telemarketing experience with targets is preferred
– Excellent command of the English language – both oral and written.
– Professional and pleasant telephone manner.
– Must have flexibility and willingness to move between various shifts.
– Must be available to work during hours of operation, including weekends.
– High school education.
– Excellent computer skills
Submit your resume to Brishti or Luis for this role at firstname.lastname@example.org. After emailing your resume, please call 647-258-9921 to book your personal interview.
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