Bring Your Hospitality Skills to a Staffing Career

Calling all bartenders, servers, hosts, and event leads: your hospitality skills are exactly what we need.

This is a full-time hybrid role for a Customer Service Consultant located in North York, ON. The role can be hybrid or fully in-office. The Customer Service Consultant will handle customer inquiries, provide qualified workers to meet client staffing requirements, ensure customer satisfaction, improve the customer experience, and address service concerns. This individual will also be responsible for maintaining records of customer interactions and collaborating with other departments to resolve issues effectively.

What you’ll do
– Handle customer inquiries via phone, email, and in person; provide timely, accurate information
– Provide qualified workers to meet client staffing requirements; confirm assignments and start details
– Ensure customer satisfaction by monitoring fill rates, attendance, and on-the-job performance
– Improve the customer experience by anticipating needs, offering solutions, and following up proactively
– Maintain accurate records of interactions, orders, confirmations, and compliance in our system
– Collaborate across teams (recruiting, payroll, sales) to resolve issues and deliver on service commitments
– Coordinate daily schedules including job orders, confirmations, and follow-ups; support branch projects as needed

What we offer
– Competitive pay + performance bonus
– Medical benefits and a monthly wellness bonus
– Paid mileage and paid training (vehicle required)
– Internet reimbursement
– Supportive team culture where your ideas matter
– Hands-on onboarding and ongoing career development
– A chance to make a real impact in people’s lives every day

What we’re looking for
– Strong interpersonal skills with the ability to build rapport with customers and assigned employees
– Experience ensuring customer satisfaction and improving the customer experience (hospitality, retail, call centre, collections, salon/spa, admin, etc.)
– Proficiency in customer support and resolving service issues; calm under pressure and solutions-focused
– Excellent oral and written communication; attention to detail and solid problem-solving
– Organized, great with time management; comfortable with email, databases/CRMs, and MS Office
– Valid driver’s licence and reliable vehicle

Location: North York, ON

Schedule: Full-time, Monday to Friday (daytime). Hybrid or in-office.

Ready to bring your customer service skills to a career with real growth? Please respond to this posting with a copy of your resume.

After submitting your resume, you will receive a reach out from our virtual recruiter. This reach out contains an important questionnaire that must be completed to highlight your skills for this position. We will contact qualified candidates for this role.

AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL’s AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/