Bilingual Reservation Agent

Join an industry leader in the reservation system and park management sector.
They are a diverse group of people that are unified in the belief that work can be fun, fulfilling, and flexible!

This is a Direct Hire position

As a Reservation Agent, you will be communicating directly with the public to assist with reservations and answering a variety of related questions. They provide excellent training and resources to support your success and a flexible and fun environment.

Location: fully remote from New Brunswick OR Quebec
Hourly rate:
New Brunswick – $16.65
Quebec – $17.10
Contract – April to October 2026

Be part of a diverse group of employees who want to develop transferable skills which support a lifetime of success.

Requirements
– 6 months experience working in call center/customer service/reservations
– Fluent in English and French
– Able to work part time, with increased hours to full time during the summer

Job Responsibilities
– Handling phone or chat inquiries from customers
– Processing reservations, changes, and cancellations for various parks agencies
– Answering questions about park availability and camping policies
– Helping customers navigate the reservation website Remaining polite and professional, and adhering to quality and efficiency standards
– Internal reporting & escalations
– Handling customer concerns about billing or complex issues with the help of the Customer Support Analyst team
– Reporting software or hardware functionality issues to the CSA team

How to Apply
Please respond to this posting with a copy of your resume as a PDF or Word document – other formats will cause an error.

After submitting your resume, you will receive a reach out from our virtual recruiter. This reach out contains an important questionnaire that must be completed to highlight your skills for this position. We will contact qualified candidates for this role.

ABL Careers is a People 2.0 company
QC Permit No: AP-2001326

AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL’s AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/