Bilingual Customer Care Representative

ABL Careers is looking for Bilingual (French/ English) Customer Care Representatives with call centre experience to work for one of Canada’s most recognized clothing retailers! This is a work from home opportunity and it can become permanent on going.

Full-time Work From Home Position.

This is a special project doing inbound customer service.

Job Duties:
– Responding to customers via phone, email and chat within Service Level parameters
– Assisting customers with product identification, description and purchasing
– Trouble shooting issues on-the-spot, through detailed research, quick thinking and high-level customer service
– Building strong customer relationships and creating positive experiences through advanced interpersonal skills
– Managing multiple technological platforms to provide effective and efficient service to our customers

Experience:
– Proven Customer-Service experience in a fast-paced environment
– Experience within a Contact Centre is an asset, but not required
– Strong control of multi-tasking during live calls
– Excellent verbal and written communications skills in French and English
– Must possess strong computer skills with proven speed and accuracy (30wpm) and a keen desire to learn and utilize new software/electronic applications
– Experience and familiarity with Contact Centre procedures is preferred
– Consistent work ethic, attendance and punctuality
– You are Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
– You have excellent time management with completion of assignments

Requirements:
– Internet min requirements 10mb – no hotspots – desktop computer must be hardwired in
– Home WIFI network is password protected
– Must have location in home free from distraction and noise
– Must speak French and English

Please submit your resume to apply@ablcareers.com and mention job # 18807.