Account Manager

We are seeking a motivated Account Manager to join our team, covering the Ottawa and Montreal regions. Our client has established itself as a reliable provider of innovative cabinet and furniture hardware for over 50 years. This fully remote position involves maintaining and documenting customer relationships, ensuring timely delivery of solutions, and driving the sales process from contact to completion. If you are passionate about building long-term customer partnerships and meeting sales objectives, we want to hear from you!

The company offers:
– Competitive salary and bonus
– Travel expenses and car allowance
– Cellphone reimbursement
– Fully remote work with quarterly in-office meetings
– A respectful and value-driven culture

Responsibilities:
– Maintain and document relationships with accounts in CRM; track customer satisfaction and Net Promoter Score.
– Serve as the primary point of contact, building long-term relationships with key customers.
– Assist customers through various communication channels, including email, phone, and in-person meetings.
– Develop trusted advisor relationships with key accounts and stakeholders.
– Ensure timely and successful delivery of solutions based on customer needs.
– Drive the sales process from contact to completion, monitoring opportunities in CRM.
– Collaborate with sales teams to onboard new clients and enhance existing relationships.

Qualifications:
– Must be bilingual in French and English.
– Bachelor’s degree in Business, Marketing, or a related field.
– 5+ years of experience in customer relationship management or sales.
– Experience in the cabinet and hardware industry is a plus.
– Strong communication and interpersonal skills, with proficiency in CRM software and data analysis.

Apply now to begin discussing your career goals with ABL Direct. Your application will generate a profile in our system and you will receive a reach out from our virtual recruiter to better understand your career goals. If you have the relevant experience that we need for the job, you will be contacted to discuss your application further.

Alternatively, you can send your resume to direct@ablcareers.com and reference job ID #25040.

Skills often associated with this position: Account Manager; Sales; Client Care